Return Policy
At Nicopolitan, we want every customer to feel confident when purchasing our products. If for any reason you are not completely satisfied with your purchase of belts, hats, keychains, or sunglasses, we provide a clear and reliable return process designed to make returns simple and transparent.
This Return Policy explains the eligibility requirements, return timeframe, product condition standards, and steps required to complete a return. Please review this policy carefully before submitting a return request.
1. Return Eligibility
Nicopolitan accepts returns for both defective and non-defective products purchased through nicopolitan.com. Customers may request a return if an item arrives damaged, defective, incorrect, or if they simply decide the product is not suitable after receiving it.
Eligible products include all accessories sold through our store, including belts, hats, keychains, and sunglasses.
All returns must meet the conditions outlined in this policy regarding the return window and product condition.
2. Return Window
Customers have 30 days from the date the shipping carrier confirms delivery to request a return.
3. Return Window Overview
| Criteria | Details |
|---|---|
| Return Period | 30 days from delivery date |
| Return Region | United States |
| Accepted Products | Defective and non-defective items |
| Return Method | By mail |
| Return Label | Included in the package (free) |
| Restocking Fees | None |
To qualify for a return, the item must be shipped back within the 30-day return window. Returns submitted after the 30-day period may not be accepted.
4. Product Condition Requirements
Returned items must meet the following condition requirements to remain eligible for a refund or exchange.
| Product Condition | Description |
|---|---|
| New Condition | Item is unused and in its original condition |
| Slightly Used | Item may show minimal signs of handling but must remain clean and fully functional |
| Complete Items | All components and accessories should be included when possible |
| Acceptable Wear | Minor inspection marks or brief testing use are acceptable |
Items that show excessive wear, misuse, or intentional damage may not be eligible for a refund.
5. Defective or Incorrect Items
If a product arrives damaged, defective, or different from what was ordered, customers should contact our support team as soon as possible so the issue can be reviewed.
Examples of issues that may qualify as defective or incorrect include:
Manufacturing defects
Broken components
Damaged lenses on sunglasses
Incorrect product delivered
Missing items from the order
Our support team will review the issue and arrange an appropriate solution such as a replacement or refund.
6. Return Method
All returns are processed by mail.
Return Method Details
| Return Method | Description |
|---|---|
| Return Method | Mail return |
| Return Label | Prepaid return label included inside the package |
| Return Shipping Cost | Free |
| Restocking Fee | No cost |
Each order includes a prepaid return label in the package. Customers may use this label to send the product back without paying additional shipping fees.
If the return label is missing or damaged, customers may contact support@nicopolitan.com to request a replacement label.
How to Start a Return
To initiate a return, please follow the steps below.
Step 1: Contact Customer Support
Send an email to support@nicopolitan.com and include the following information:
Order number
Full name used for the order
Product name
Reason for the return
Step 2: Receive Return Authorization
Our support team will review the request and provide return instructions.
Step 3: Prepare the Return Package
Place the product securely in its original packaging or a suitable shipping box. Include all items that came with the order when possible.
Step 4: Attach the Return Label
Use the prepaid return label included in the package and attach it clearly to the outside of the return parcel.
Step 5: Ship the Package
Drop off the return package with the designated shipping carrier listed on the return label.
7. Refund Processing
Once the returned item arrives at our return facility, it will be inspected to confirm it meets the eligibility requirements described in this policy.
If the return is approved, refunds are processed to the original payment method.
Refund Timeline
| Stage | Estimated Time |
|---|---|
| Return Transit | Varies depending on carrier |
| Return Inspection | Conducted after the package arrives |
| Refund Processing | Within 14 days after the return is approved |
Refunds will be issued to the same payment method used for the original purchase. Depending on the customer's financial institution, it may take additional time for the refund to appear on the account statement.
8. Exchanges
Customers may request an exchange if they would prefer a replacement item rather than a refund.
Exchange options may include:
Replacing the product with the same item
Replacing the product with another available item of similar type
If there is a price difference between the returned item and the requested replacement item, the difference may need to be paid or refunded accordingly.
9. Late Returns
Returns shipped after the 30-day return window may not be accepted.
If unusual circumstances prevented the return from being sent within the return period, customers may contact our support team to discuss possible solutions.
Return Shipping Costs
Nicopolitan covers the cost of return shipping for eligible returns within the United States.
Return Cost Summary
| Return Item | Cost |
|---|---|
| Return Shipping Label | Free |
| Return Shipping | Free |
| Restocking Fee | $0 |
Customers are encouraged to keep proof of shipment when returning an item until the return process is completed.
10. Customer Support
If you have questions about this Return Policy, need assistance starting a return, or would like to check the status of a return request, our support team is available to help.
Customer Support Contact Information
Email: support@nicopolitan.com
Support Hours: Monday – Saturday | 8:00 AM – 7:00 PM EST
Business Address: 1238 Sage Crest Dr, Orcutt, CA 93455, United States
Nicopolitan is committed to providing a fair and transparent return experience so customers can shop confidently when purchasing belts, hats, keychains, and sunglasses from our store.
