Refund Policy

At Nicopolitan, we want you to be completely satisfied with your purchase. If a refund is necessary, we aim to make the process as transparent and efficient as possible. Below are the specific timelines and requirements for receiving a refund.

1. Refund Processing Timeline

Once your return arrives at our facility, it undergoes a professional inspection to ensure it meets our quality standards.

Stage of Refund Description Timeframe
Inspection Our Quality Control team inspects the returned jewelry. 3–5 business days after arrival
Approval You will receive an email notification once the inspection is complete. Same day as inspection
Initiation Refund is issued via PayPal back to the original payment source. Within 14 business days after approval
Funds Credited Time for funds to appear in your account. Varies by bank/financial institution

2. Refund Eligibility Requirements

To be eligible for a full refund, the following criteria must be met:

Requirement Must Be Met? Details
Item Condition Yes Must be unused, undamaged, and show no signs of wear or resizing.
Original Packaging Yes Packaging must be intact and include all original boxes, pouches, and tags.
Proof of Purchase Yes Order number or confirmation email is required.
Policy Compliance Yes Item must meet all conditions listed in our main Return Policy.

3. Non-Refundable Situations

To maintain the exclusivity and hygiene of our products, refunds are not available in the following scenarios:

  • Sale Items: All items purchased at a discount or from the clearance section are Final Sale.

  • Customer Errors: Refunds are not granted for incorrect sizes chosen by the customer or incorrect spelling provided for personalized engravings.

  • Display Variations: Minor color or brilliance variations caused by screen settings are not considered defects.

  • Wear and Tear: Items showing signs of wear, alteration, or damage after delivery will be ineligible and returned to the customer upon request.

4. Exchanges for Damaged or Defective Items

We stand behind the quality of our jewelry. If your item arrives in less-than-perfect condition, we offer the following:

Exchange Reason Eligible? Details
Defective Product Yes Must submit photos of the defect to support.
Damaged on Arrival Yes Replacement sent once the damage is verified.
Preference Change No Only defective or damaged items qualify for free replacement.
Out of Stock N/A If a replacement is unavailable, a full refund will be issued.

5. How Refunds Are Issued

  • Default Method: All refunds are securely processed through PayPal, even if the original payment was made via credit card.

  • Original Source: Funds are always routed back to the original payment method used during checkout.

  • Verification: We can provide a "Proof of Refund" document upon request if your bank requires it.

6. Missing Refunds

If you have not received your refund after the 14-day initiation period:

  1. Check with your bank or credit card provider, as processing times vary.

  2. Review your refund confirmation email from Nicopolitan.

  3. Contact support@nicopolitan.com for a transaction ID to help your bank track the funds.

Contact Information

  • Email: support@nicopolitan.com

  • Address: 1238 Sage Crest Dr, Orcutt, CA 93455, United States

  • Support Hours: Monday – Saturday | 8:00 AM – 7:00 PM EST