FAQs

Welcome to the Nicopolitan Support Center. We are dedicated to providing you with a seamless experience. If you cannot find the answer you are looking for, please reach out to our concierge team at support@nicopolitan.com.

1. Ordering & Payment

Q: How do I place an order? A: Simply browse our collections and add your desired pieces to your bag. Click the cart icon to review your selection, then select "Proceed to Checkout." Follow the prompts to enter your shipping details and complete your secure payment.

Q: Which payment methods are accepted? A: We accept all major credit cards, including Visa and Mastercard, as well as PayPal for your convenience and security.

Q: Is my financial information secure? A: Yes. We prioritize your security by using industry-standard SSL encryption. Nicopolitan never stores your credit card details on our servers; all transactions are handled through world-class, secure payment gateways.

2. Shipping & Tracking

Q: How can I monitor my order's journey? A: Once your jewelry has been carefully packaged and dispatched, you will receive a Tracking Number via email (or SMS if opted-in). You can use this link to view real-time updates on your delivery status.

Q: When can I expect my order to arrive? A: Delivery is a two-step process:

  • Processing Time: 2–5 business days (custom or engraved items require an additional 1–3 days).

  • Delivery Time: 5–12 business days for domestic U.S. orders once shipped.

3. Changes & Cancellations

Q: Can I modify my order after it has been placed? A: To maintain our fast production times, we offer a strict 4-hour window for any modifications (size, address, or engraving details) or cancellations.

Q: What should I do if I need an urgent change? A: Within the 4-hour window, please email support@nicopolitan.com immediately with the subject line: "URGENT: Order #[Order Number] Change/Cancellation." After 4 hours, orders are locked for production and cannot be altered.

4. Returns & Exchanges

Q: What is your return policy? A: We want you to be delighted with your jewelry. If you are not satisfied, you may return eligible items within 30 days of delivery. To qualify, items must be unworn, unaltered, and in their original jewelry box with tags attached. Please note: Custom-engraved items are final sale.

Q: What if my item arrives damaged or is incorrect? A: We hold our quality to the highest standards, but if a mistake occurs, we will fix it. Please email us within 7 days of receipt with your Order Number and a clear photo of the issue. We will arrange a priority replacement or a full refund at no additional cost to you.

5. Contact & Support

Q: How do I contact Nicopolitan? A: Our support team is available to assist you with any inquiries regarding our collections or your orders.

  • Email: support@nicopolitan.com

  • Support Hours: Monday – Saturday | 8:00 AM – 7:00 PM EST

  • Mailing Address: 1238 Sage Crest Dr, Orcutt, CA 93455, United States